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Terms & Conditions


Effective date: 7 November 2023




PlantWise Doctors ("we", "us", "our") operates an online health platform focused on plant-based medicine, available via the PlantWise Doctors website (Website) and mobile application (App). We facilitate:


- Development and dissemination of comprehensive information on various aspects of plant-based health and wellness;

- Confidential consultations between our users and Registered Australian health practitioners ("Partner Practitioners") as well as other registered Australian health providers offering plant-based treatment and wellness services such as pathology providers and pharmacists ("Partner Providers", collectively known as "Partners").


We function as a virtual medical hub connecting you with Partner Practitioners specializing in plant-based health and wellness. Our platform eliminates the need to take time off work to sit in waiting rooms or queue at pharmacies. Instead, you can directly connect with Partners who can provide customized advice and services relevant to your concerns, falling within their field of expertise or training.


It is crucial to understand that our platform's content and any communications with PlantWise Doctors' representatives (excluding Partner Practitioners and Partner Providers) do not constitute medical advice. For accurate medical advice, please consult a Partner Practitioner, Partner Provider, or your regular doctor to ensure any prescribed treatment or medication is appropriate and safe for you. PlantWise Doctors serves as a virtual medical platform linking customers with registered health providers and support staff, rather than providing health services directly.

PlantWise Doctors does not endorse the use of medical plant alternatives. Effects and side effects may vary due to individual factors such as physique, health, and age. Their efficacy cannot be guaranteed. For medical guidance, consult a healthcare professional. In Australia, regulatory information is available on the Therapeutic Goods Administration's website.




In order to place orders through the Website, attend consultations with Partner Practitioners or Partner Providers, or access our App, you must register and become a customer. Each customer is limited to creating a single registered account (Account).


Registered account holders must:


- Be at least 18 years old;

- Reside in Australia;

- Be capable of entering into a legally binding agreement with PlantWise Doctors; and

- Agree to these Terms and Conditions.


As an account holder, you are required to create and maintain a secure Account password. Should you suspect any unauthorized access to your Account, immediately notify PlantWise Doctors and change your password to ensure the security of your personal information.


Upon registering for an Account, you will be required to provide personal information about yourself, including your name, age, date of birth, gender, contact details, and sensitive health information. We will handle this information in accordance with our Privacy Policy. You bear the responsibility to ensure this information remains up-to-date and accurate.


You agree to provide accurate and complete information to PlantWise Doctors and the Partners, without omitting any details that a reasonable person would consider relevant to the services you seek through the Platforms.


It is your responsibility to inform your regular doctor of any medications or treatments prescribed by our Partner Practitioners. If you prefer our Partner Practitioners or Partner Providers to forward information to your regular doctor on your behalf (e.g., information about prescribed medications or treatments), please inform your Partner Practitioner and provide your written consent for us to do so.




Should you wish to deactivate your Account at any time, please send your request via email to


To unsubscribe from PlantWise Doctors' information alerts, click the 'unsubscribe' button found at the bottom of our emails.




PlantWise Doctors is not responsible for, nor does it offer any warranties, express or implied, in relation to the content of any consultation between you and a Partner. Both you and your Partner Practitioner or Partner Provider are responsible for the conduct of each consultation and all associated information or communications.


Partners will uphold the same professional standards as they would during in-person consultations and may request follow-up consultations either in person or via phone if deemed clinically necessary. It is the responsibility of Partners to document each consultation and maintain your records as per the legal requirements. PlantWise Doctors may occasionally hold copies of your consultation notes, ensuring their security in accordance with our Privacy Policy.


PlantWise Doctors does not guarantee the suitability of a consultation with a Partner for your specific needs.




All materials on the Website and App, including text, information, graphics, logos, design, layout, downloads, pricing, products, and services (Content) are either owned by or licensed to PlantWise Doctors. Except as permitted by law, or with prior written consent from PlantWise Doctors, you must not adapt, distribute, sell, publish, reproduce, transmit, or store the Content for any purpose. All rights of PlantWise Doctors are reserved.


The PlantWise Doctors' trade name and logo are trademarks of PlantWise Doctors. Other trademarks used on our platforms to describe third parties and their products belong to the respective third parties.




Without express written authorization from PlantWise Doctors, you are not allowed to frame, mirror, or link to any part of our platforms. To discuss partnership opportunities, please reach out to us using the contact details provided at the end of these Terms and Conditions.


Our platforms may display or contain links to third-party content, including links to websites operated by other organizations and individuals (Third-Party Websites). PlantWise Doctors does not control, approve, endorse, or make any warranty or claim regarding Third-Party Content, Third-Party Websites, or the products, services, or information available on any Third-Party Website. You assume all risks associated with the use of Third-Party Content or Third-Party Websites.






You must not:


- Use any device, software, process, or means to interfere or attempt to interfere with the proper working of our Website or App;

- Engage in any activity that places undue load on our Website or App infrastructure;

- Steal data or personal information from our Website or App;

- Use our Website or App to send unsolicited emails or messages;

- Forge headers or manipulate identifiers to disguise the origin of any content transmitted through our Website or App;

- Attempt to gain unauthorized access to the Website or App, the server on which the Website or App are stored, or any server, computer, or database connected to the Website or App.




To the fullest extent permitted by law, PlantWise Doctors and its officers, employees, agents, or related bodies corporate (together, 'PlantWise Doctors Affiliates') exclude all liability for any losses, damages, liabilities, claims, and expenses (including but not limited to legal costs and defense or settlement costs) whatsoever, whether direct, indirect, punitive, special, or consequential, arising out of or in connection with the content, services, or these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.


You agree to indemnify PlantWise Doctors and PlantWise Doctors Affiliates against any claims, damages, liabilities, losses, and expenses arising from your breach of these Terms and Conditions, any applicable law or regulation, or the rights of any third party.




These Terms and Conditions are governed by the laws of Australia. You and PlantWise Doctors submit to the exclusive jurisdiction of the courts of Australia.




PlantWise Doctors reserves the right to make changes to these Terms and Conditions at any time. Your continued use of our Website and App will constitute your acceptance of the new Terms and Conditions.


**11. CONTACT US**


For any questions or notices, please contact us at:


PlantWise Doctors, Mornington, 3931, Victoria, Australia



Please note that this is a simplified representation of terms and conditions and may require customization to comply with legal requirements and to match the specific operations of PlantWise Doctors.

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